FAQs

We hope that you find shopping with us a pleasant experience and trust that you will love your new slate product.


Our Terms


Paying for your products

You can pay for your products using Paypal


How will my product be delivered

All items that are in stock will be dispatched as soon as we receive your order and full payment.
Orders are delivered by Parcelforce, which takes up to 2 working days to deliver.
For items that are heavier than 2kg we will use Collect Plus (courier service) which take 3-5 working days a tracking number will be sent to you with you order. For overseas and non mainland UK orders please contact us by e-mail for postage price.
Postage is only included for mainland UK


What if I need to return the product?

We hope that you are happy with our products, but in the unlikely event you may return the items to us within 14 working days for full refund or exchange. All items must be unused and in its original packaging. It is your responsibility to arrange and pay for the return of the products to us therefore we recommend that you obtain proof of posting as we cannot take responsibility for returns lost or damaged in transit. Our returns policy does not apply to items that are personalised or commissioned.

If your goods are damaged, please contact us within 24 hours of their receipt by email and we will replace them.
They must be returned to us together in the original packaging within 7 days of receipt.

Privacy Statement

This privacy policy sets out how Grasi uses and protects any information that you give Grasi when you use this website.

Grasi is committed to ensuring that your privacy is protected.
Any information collected on this site will be kept strictly confidential.
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
If you have any questions, please feel free to email us.